Return and Refunds

By making a purchase from us, you agree to be bound by the following Return and Refund Policy, ideally, you should read it in full before sending an order.
Last updated: December 4th, 2020
RETURNS
All sales on this site are final. Unfortunately, we can’t offer you a refund or exchange on any product purchased on this site unless it is defective in some way. If you receive a defective product or if the order you received differs from your intended purchase, we will accept returns within 15 business days of the date your package was received.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging in which it was received.
To complete your return, we require a receipt or proof of purchase.
We also require that all returns be accompanied by a written statement detailing. Please do not send your purchase back to the manufacturer. Instead, please contact our customer service department and ship your package to the following address:

AUCTION AHEAD
Av. Ejercito Nacional # 505, Piso 10, Oficina 1004-A, Col. Granada, C.P. 11520, Alcaldía Miguel Hidalgo, Ciudad de México
Phone: +1-888-220-4119
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 business days after the approval of your refund.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
AUCTION AHEAD
Av. Ejercito Nacional # 505, Piso 10, Oficina 1004-A, Col. Granada, C.P. 11520, Alcaldía Miguel Hidalgo, Ciudad de México
Phone: +1-888-220-4119
SHIPPING
Our products are shipped within 4-7 Business Days. We provide free shipping on any order, to all locations within Mexico. If you live outside of Mexico, additional shipping fees may apply. To return your product, you should mail your product to:
AUCTION AHEAD
Av. Ejercito Nacional # 505, Piso 10, Oficina 1004-A, Col. Granada, C.P. 11520, Alcaldía Miguel Hidalgo, Ciudad de México
Phone: +1-888-220-4119

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To request any change, please send an e-mail describing your problem and indicating your PO number to [email protected] or using our complaint form: aucthcom.com

en_USEnglish
es_MXSpanish en_USEnglish